RETURNS

We strongly encourage customers to closely inspect item photos, descriptions, and details before purchasing anything on the Site, and then again upon delivery to ensure you are happy with your item.

However at VINTEER we understand that sometimes a piece may not be the perfect fit once it’s in your home. That is why we will offer a 14 day return policy, with a full refund for the item provided the items are returned and in the same condition as received by the customer. The return postage is to be paid by customer and returned in the same condition with the original packaging. Please note that shipping charges for the original order will not be refunded and should an exchange be required additional shipping charges may be applied.

Change of mind return

If the Customer cancels an order after an item has already been marked as dispatched for delivery, the delivery costs are non-refundable. Consumers can return the goods due to a change of mind. Once a return is requested, the buyer is in charge of shipping the goods back to the seller and should organise it as soon as possible. Shipment costs to and from buyers are non-refundable.

Item not fit for purpose

Acting under the Consumer Rights Act 2015, customers may return faulty Goods that are damaged or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. In these cases, the Customer must provide photographic evidence to Vinteer and the Vendor or reject the delivery on arrival.

Damage in transit

Vinteer must be informed of any damage in transit. If Proovia delivered the items, Vinteer will then raise an insurance claim on behalf of the Vendor with the delivery company. If the seller organised a delivery, they would be asked to raise a claim with their courier. Once the claim is resolved and any relevant decision regarding the insurance has been made, any applicable refunds will be processed.

How to request a return

To initiate a return the customer needs to log in to their Vinteer account and click Create a return on the order page. In the return request, the reason for the return must be included along with photos of any damage of the Goods, if faulty.

How you will be refunded?

Once the item is returned to the Vinteer in the same condition, Vinteer will confirm receipt of the item, and Vinteer will refund the original payment method.

If an item is returned to the Vinteer damaged or in an unsuitable condition, Vinteer will not be able to process the refund, and the Vinteer may have to send it back (and ask you to cover the delivery costs). All items are inspected on return.